FAQs

Frequently Asked Questions (FAQs)

1. What products do you sell at TrendyTreasure? TrendyTreasure offers a wide range of high-quality, trendy fashion and lifestyle products, including but not limited to apparel, accessories, footwear, bags, and home decor. We aim to provide our customers with unique and stylish items to enhance their personal style and living spaces.

2. How do I place an order? Placing an order with TrendyTreasure is easy! Simply browse through our online store, select the items you wish to purchase, and click on the "Add to Cart" button. Once you're ready to check out, go to your cart and follow the prompts to enter your shipping information, select a payment method, and complete your order.

3. Is it safe to shop on your website? Yes, absolutely! At TrendyTreasure, we take your security seriously. Our website uses advanced encryption technology to protect your personal information and payment details. You can shop with confidence knowing your data is safe with us.

4. Do you ship internationally? Yes, we offer international shipping to a variety of countries. Shipping fees and delivery times vary depending on the destination. You can view the available shipping options and costs during the checkout process.

5. How long does it take to receive my order? Orders typically ship within 1–3 business days. Delivery times vary based on your location and the shipping method chosen. Domestic orders usually take 3–7 business days, while international orders may take up to 14 business days or more, depending on customs.

 6. Can I change or cancel my order after it's been placed? We process orders quickly to ensure fast delivery, so we're unable to make changes or cancellations once an order has been confirmed. However, if you've made a mistake in your order, please contact our customer service team as soon as possible, and we'll do our best to assist you.

7. What payment methods do you accept? We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways. You can select your preferred method during the checkout process.

8. Do you offer gift cards? Yes, we offer digital gift cards that can be used on any item available in our online store. Our gift cards are available in various denominations, and they can be purchased directly from our website.

9. How do I track my order? Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order directly on the carrier's website.

10. What is your return/exchange policy? We want you to love your purchase! If you're not completely satisfied with your order, we offer returns and exchanges within 30 days of receipt. Items must be in their original condition, unused, and with all tags attached. Please visit our Returns & Exchanges page for detailed instructions on how to process your return or exchange.

11. I received a damaged or incorrect item. What should I do? We apologize for any inconvenience caused. If you received a damaged or incorrect item, please contact our customer support team immediately at support@trendytreasure.com . We'll assist you in resolving the issue and ensure you receive a replacement or refund as needed.

12. How can I contact customer service? Our customer support team is here to assist you! You can reach us via email at support@trendytreasure.com or through our contact form on the website. We typically respond within 1–2 business days.

13. Do you offer any discounts or promotions? Yes! We offer regular discounts, seasonal promotions, and exclusive deals to our customers. To stay up-to-date on the latest offers, sign up for our newsletter or follow us on our social media channels.

14. How can I stay updated on new arrivals and sales? You can subscribe to our newsletter, follow us on social media platforms like Instagram, Facebook, and Pinterest, or regularly check our website for updates on new arrivals, sales, and promotions.

15. Do you offer a loyalty program? Yes, we have a loyalty program for our valued customers. By signing up, you can earn points on each purchase, which can be redeemed for discounts on future orders. Visit our Loyalty Program page for more details.

16. What should I do if I have a question that’s not covered here? If you have a question that is not answered in our FAQs, please don’t hesitate to reach out to our customer service team at kwnstantinostegos@gmail.com. We’re always happy to assist you!